Juucie | "Queen of Spades" Swingers Bento Lunch Box | QOS

Shipping Policy

Welcome to Juucie, where we strive to bring you exceptional products with efficient and reliable shipping services.

1. Processing Your Order:
Upon placing your order, we immediately spring into action. Our team ensures that your items are prepared, packed, and ready to ship within one business day.

We understand your excitement in receiving your order, and we work diligently to meet these expectations.

2. Shipping Timeframes:
We partner with trusted international and local carriers to ensure your order arrives as quickly as possible. Depending on your location, shipping times may vary.

Typically, you can expect your order to arrive within 5 to 9 working days worldwide after dispatch.

Please note that these are estimates and may be subject to variations due to external factors beyond our control.

3. Shipping Costs:

Delivery within the United States is FREE.

Worldwide delivery is also available. The cost is calculated when Checking Out and is dependent on the destination country.

4. Tracking Your Order:
Once your order is dispatched, we will provide you with a tracking number so you can follow its journey to you.

Stay updated and excited as your order makes its way to your address!

6. Shipping Address Accuracy:
Please ensure that your shipping address is accurate and complete. We cannot be held responsible for orders shipped to incorrect addresses provided by the customer.

7. Customer Service:
Our customer service team is here to assist you with any queries or concerns regarding your order's shipping and delivery.

Feel free to contact us at support@juucie.com.

Thank you for trusting Juucie.

We are committed to providing you with a seamless ordering experience from the moment you place your order to the joy of receiving it in your letterbox.

30-Day Return Policy

At Juucie, we are committed to ensuring your complete satisfaction with every purchase. We understand that sometimes, an item may not meet your expectations.

That's why we offer a straightforward 30-day return policy.

1. Return Eligibility:
You have 30 days from the date of receiving your order to decide if an item is right for you. If you wish to return it for any reason, we're here to help.

To be eligible for a return, items must be in the same condition you received them: unused, unwashed, and with all original tags and packaging intact.

2. How to Initiate a Return:
To start a return, please contact our customer service team at support@juucie.com.

Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the next steps.

3. Return Shipping:
Please note that return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

5. Non-Refundable Shipping Costs:
Please be aware that original shipping fees are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. This policy is in place to cover the costs associated with processing orders and shipping them out.

6. Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us immediately so we can evaluate the issue and make it right.

7. Questions:
If you have any questions about our return policy, please contact our customer service team. We're always here to help!

Thank you for shopping with Juucie.

We value your business and are committed to providing you with quality products and excellent customer service.